Refund policy

Refund & Return Policy

We want you and your dog to love your WaggleWise order. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, unwashed, and in their original condition and packaging.

Damaged, defective or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund, and in most cases you won't need to send the item back.

How to start a return

Email support@wagglewise.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without authorization can't be processed.

Return shipping

For damaged, defective, or incorrect items, return shipping is on us. For all other returns (for example, wrong size or change of mind), return shipping costs are the customer's responsibility and are non-refundable.

Refunds

Once your return is received and inspected (or your damage claim is approved), we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post the refund.

Exchanges

Need a different size? Contact us and we'll help you get the right fit.

Lost or late orders

If your tracking hasn't updated in 10 days or your order hasn't arrived within 20 business days, contact us and we'll make it right with a replacement or refund.